Warranty Claim

    Warranty Claim **Please Note, ONLY compatible with Google Chrome

    Basic Information










    **Synergy Valves are required to be returned as a complete unit


    (located top or bottom of product on white label)



    (located top or bottom of product on white label)



    Technical Information





    Issues Customer is Seeing with Unit

    Problem Code Definition

    Category

    Code Description

    Description

    A1

    Packing

    A1: Packing- Visual Packing Leak

    Visual Packing Leak- A packing leak that is clearly visible.

    A2

    Packing

    A2 : Bellows failure

    Bellows Failure

    C1

    Customer

    C : Customer- Dis-Assembled

    Dis-Assembled by Customer- customer has removed, tampered, replaced, repaired, or have altered any parts of the valve in any way.

    D1

    Actuation

    D1 : Actuation- Broken Stem

    Broken Stem- The stem of the valve has broken, causing the valve to not actuate.

    D2

    Actuation

    D2 : Actuation- Diaphragm Failure

    Diaphragm Failure- An obstruction of some sort, such as a hole, has altered the diaphragm causing the valve to not actuate.

    D3

    Actuation

    D3 : Actuation-Stem Drag

    Excessive Stem Drag- Dirt, debris, or foreign material on the stem has caused the valve to not actuate properly.

    D4

    Actuation

    D4 : Actuation - Spring

    Spring- The spring on the valve has broken, causing the valve not to actuate.

    D5

    Actuation

    D5 : Actuation -Yolk/ Ring

    Yolk/Ring Fracture- the ring of the valve or the yolk has fractured or broken causing the valve to not actuate properly.

    D6

    Actuation

    D6 : Actuation-Drag Piston

    Excessive Drag of the Piston- Excessive drag in the piston area has caused the valve to not properly actuate.

    D7

    Actuation

    D7 : Synergy Actuator Stuck

    Synergy Actuator seized up.,Manual or Automated motion is not possible

    D8

    Actuation

    D8 : Synergy Belt broken

    Synergy drive belt is broken

    D9

    Actuation

    D9 : Synergy bearing failure

    Synergy actuator bearing is seized

    D10

    Actuation

    D10: Synergy Spring return failure

    Synergy actuator will not return to open/closed position upon power failure

    E1

    Leak By

    E1,: LB- Leak By

    Excessive Leak-By- Improper seal has caused nitrogen to leak past the seating area.

    E2

    Leak By

    E2 : LB- Damaged Seal

    Visually Damaged Seal- any visual damage to the seal, washer, stem nut, that has caused the

    E3

    Leak By

    E4 : LB- Detached Stem Nut

    Detached Stem Nut- The stem nut and seal have detached from the stem, causing the valve to actuate.

    G1

    Adjustment

    G1 : Valve out of Adjustment

    The valve is out of adjustment and needs to be re-adjusted.

    H1

    Leak

    H1 : Leak - Union Nut

    Union Nut- the valve is leaking from the area of the packing nut and threads of the body.

    H2

    Leak

    H2 : Leak- Gland/bottom cap against Body

    Gland Against Body- There is a leak between the gland and the body.

    H3

    Leak By

    H3 : LB- Porosity in body or weld

    Casting porosity present causing process media to escape to atmosphere

    I1

    Defect

    I1,: Manufacturing defect

    Mounting Holes Incoorect- Mounting holes are not machined/cast to right size

    M1

    Motor

    M1 : Communication failure

    Motor does not respond to digital, analog or manually sent signals

    M2

    Motor

    M2 : Over Heating

    Motor has repeatedly given over temperature fault codes

    M3

    Motor

    M3: Broken wire connections

    Motor wire connections have been damaged


    Warranty Requirements

    All the requirements must be met to be considered for warranty:

    Form must be included with your valveValve must be placed in a separate box to eliminate confusion on which valve the request is forBox must be clearly labelled with your claim number you received after submission


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