Warranty Claim

    Warranty Claim **Please Note, ONLY compatible with Google Chrome

    Basic Information














    Problem Code Definition

    Category

    Code Description

    Description

    A1

    Packing

    A1: Packing- Visual Packing Leak

    Visual Packing Leak- A packing leak that is clearly visible.

    A2

    Packing

    A2 : Bellows failure

    Bellows Failure

    C1

    Customer

    C : Customer- Dis-Assembled

    Dis-Assembled by Customer- customer has removed, tampered, replaced, repaired, or have altered any parts of the valve in any way.

    D1

    Actuation

    D1 : Actuation- Broken Stem

    Broken Stem- The stem of the valve has broken, causing the valve to not actuate.

    D2

    Actuation

    D2 : Actuation- Diaphragm Failure

    Diaphragm Failure- An obstruction of some sort, such as a hole, has altered the diaphragm causing the valve to not actuate.

    D3

    Actuation

    D3 : Actuation-Stem Drag

    Excessive Stem Drag- Dirt, debris, or foreign material on the stem has caused the valve to not actuate properly.

    D4

    Actuation

    D4 : Actuation - Spring

    Spring- The spring on the valve has broken, causing the valve not to actuate.

    D5

    Actuation

    D5 : Actuation -Yolk/ Ring

    Yolk/Ring Fracture- the ring of the valve or the yolk has fractured or broken causing the valve to not actuate properly.

    D6

    Actuation

    D6 : Actuation-Drag Piston

    Excessive Drag of the Piston- Excessive drag in the piston area has caused the valve to not properly actuate.

    D7

    Actuation

    D7 : Synergy Actuator Stuck

    Synergy Actuator seized up.,Manual or Automated motion is not possible

    D8

    Actuation

    D8 : Synergy Belt broken

    Synergy drive belt is broken

    D9

    Actuation

    D9 : Synergy bearing failure

    Synergy actuator bearing is seized

    D10

    Actuation

    D10: Synergy Spring return failure

    Synergy actuator will not return to open/closed position upon power failure

    E1

    Leak By

    E1,: LB- Leak By

    Excessive Leak-By- Improper seal has caused nitrogen to leak past the seating area.

    E2

    Leak By

    E2 : LB- Damaged Seal

    Visually Damaged Seal- any visual damage to the seal, washer, stem nut, that has caused the

    E3

    Leak By

    E4 : LB- Detached Stem Nut

    Detached Stem Nut- The stem nut and seal have detached from the stem, causing the valve to actuate.

    G1

    Adjustment

    G1 : Valve out of Adjustment

    The valve is out of adjustment and needs to be re-adjusted.

    H1

    Leak

    H1 : Leak - Union Nut

    Union Nut- the valve is leaking from the area of the packing nut and threads of the body.

    H2

    Leak

    H2 : Leak- Gland/bottom cap against Body

    Gland Against Body- There is a leak between the gland and the body.

    H3

    Leak By

    H3 : LB- Porosity in body or weld

    Casting porosity present causing process media to escape to atmosphere

    I1

    Defect

    I1,: Manufacturing defect

    Mounting Holes Incoorect- Mounting holes are not machined/cast to right size

    M1

    Motor

    M1 : Communication failure

    Motor does not respond to digital, analog or manually sent signals

    M2

    Motor

    M2 : Over Heating

    Motor has repeatedly given over temperature fault codes

    M3

    Motor

    M3: Broken wire connections

    Motor wire connections have been damaged


    **** All warranty claims are to be returned within 45 days of claim submission or will become void****
    Requirements
    All the requirements must be made to be considered for warranty
    Form must be included with your valveValve must be placed in a separate box to eliminate confusion on which valve the request is forBox must be clearly labelled with your claim number you received after submission


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